Payment Policy

When you get paid

Payment is sent after your package is delivered, inspected and verified. We send payments as quickly as possible, often the same day, but please allow 2–4 business days after delivery for payment to be issued and received.

ValueCGM is a buyer, not a bank

ValueCGM purchases supplies. We are not a bank, lender or financial service. We do not offer advances, loans, early payments or emergency payments, and we cannot change payment timing based on personal circumstances.

Please do not depend on this payment for urgent expenses. Payment timing depends on delivery, inspection and your payment provider, so plan accordingly.

Packages are not paid on arrival

Delivery does not mean immediate payment. Every package must be checked in and verified first. Calling or emailing will not speed up this process.

Payment provider holds and limits (PayPal, Venmo, Zelle, etc.)

Once we send your payment, it is in the hands of your payment provider. PayPal, Venmo and banks may hold, delay or review funds at their discretion. ValueCGM cannot see, control or release these holds. If your funds are on hold, please contact your payment provider directly.

Zelle limits: Zelle has daily, weekly and monthly limits on how much money can be sent. Larger payments may need to be split across several days or sent another way. We recommend having a backup payment method, such as PayPal or Venmo, on file.

Payment amounts

You will be paid the amount quoted for the items we receive in the condition described. Items that are expired, damaged, opened or different from your order may be paid at a reduced amount or not accepted.

Weekends and holidays

Packages delivered on weekends or holidays are processed the next business day.

By submitting an order, you agree to this payment policy.